Customer Service Representative I (Hybrid work environment)
: Job Details :

** Customer Service Representative I (Hybrid work environment)**

**Job Category****:** CR&E **Requisition Number****:** CUSTO004638 Showing 1 location **Job Details**

**Description**

If you seek a truly outstanding employment experience, Utica National isthe place for you. We are always looking for conscientious, customer-oriented people - whether you're a seasoned insurance professional or just starting out. We offer a supportive and friendly work environment that features a variety of career paths.

We offer challenging assignments, advancement opportunities, full benefits packages, competitive salaries, and a great work environment. We're big enough to offer the opportunities you need to be successful, but not so big that you'll get lost in the crowd.

**Essential Functions:**

* Field Claims & General Inquiry calls according to established departmental policies and procedures

* Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing

* Maintains detailed policy documentation and updates customer information as necessary

* Develops and maintains positive customer relations and coordinates with various functions within the company

* Maintain acceptable productivity and quality levels established by management

* Perform all tasks with direction of supervisor

* Performs other duties as assigned

* Conforms with all corporate policies and procedures

**Education:**

Associate's Degree or Other Insurance Training-asic insurance courses (IIA, AU, etc.) desirable; Demonstrate proficiency in various compute applications; Good math background

**Experience:**

0 - 2+ years or agency or insurance carrier experience preferred

**BENEFITS:**

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

* 401K plan

* Medical coverage

* Dental coverage

* Flexible spending accounts

* Vision care coverage

* Paid Time-Off (PTO)

* Paid Holidays

* Paid Volunteer Day

* Pay-for-Performance

* Employee and Dependent life insurance

* Disability insurance

* Accidental death & dismemberment insurance

* Discounts on automobile and homeowner's insurance

* Tuition reimbursement

* Employee Assistance Program (EAP)

* Credit Union membership

* Employees' Club

**ADDITIONAL INFORMATION:**

We offer both full and part time employment with the goal of providing work life balance to our talented workforce.

This is an exempt position. By applying for this position, you acknowledge that as an exempt employee, you should expect to find it necessary to work beyond your regular work schedule in order to fulfill the demands of the position. As such, in accepting our offer, you acknowledge and agree to fulfill this expectation.

As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what its like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Management Group will be in touch if you are moving forward. Candidates must meet company requirements on our online assessment test.

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