Customer Service Representative (12-Month Term)
: Job Details :

**Customer Service Representative (12-Month Term)**

**Job ID** 178740 **Date posted** 02/05/2022 **Location :** Elva, Canada

**Job Purpose and Impact**

The Customer Service Representative will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

**Key Accountabilities**

* Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.

* Inform customers about order status, invoices, contract balances and other information needed to complete the sale.

* Execute customer service strategies.

* Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

* Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

* Other duties as assigned

**Qualifications**

**Minimum Qualifications**

* Bachelor's degree in a related field or equivalent experience

* Ability to work extended or flexible hours as seasonal workloads require. This includes high volume workload, work given by many individuals and working under pressure.

* Demonstrated proficiency in Microsoft Word, Excel, Outlook

* Strong customer service skills with ability to build and maintain lasting relationships with customers.

* Must be legally entitled to work for Cargill in Canada

**Position Information**

*Relocation assistance will not be provided.*

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.

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