Customer Service Representative
As a Customer Service Representative, you will handle inquiries via phone, email, and special orders. Additionally, you ll assist with packing, shipping, and repairs for special orders. In this fast-paced environment, your organizational skills and effective communication will be crucial in meeting daily challenges and ensuring customer satisfaction.
Responsibilities:
- Answer all company calls and direct customers to specific departments.
- Communicate with domestic and international third-party retailers to assist with customer questions and repairs.
- Collaborate with the certificate department to authenticate purchases.
- Act as a liaison between third-party retail customers and the manufacturing office.
- Receive and inspect incoming packages, working with FedEx and UPS to resolve any issues.
- Listen to customer concerns and proactively take steps to improve loyalty.
- Contribute to the repair team and collaborate with other departments as needed.
- Ensure timely repair completion and fulfillment, including packing, shipping, and returns.
- Advise purchases across all retailers.
- Be the main point of contact for customer inquiries related to repairs, sizing, authenticity, sales, trunk shows, and the overall experience.
Requirements:
- Fluency in English: Effective communication is essential.
- Experience: Ideally, you should have 1-5 years of experience in a customer service capacity or call center.
- Technical Skills: Proficiency in Excel and Word.
- Interpersonal Skills: Excellent communication and interpersonal skills.
- Adaptability: Thrive in a fast-paced, high-volume environment, demonstrating proactivity, motivation, dedication, and initiative.
- Time Management: Proven ability to work to strict deadlines.
- Self-Motivated and Team-Oriented: Ability to troubleshoot, be solution-oriented, and take direction from the team.
- Luxury Jewelry or Fashion Industry Experience (a plus): Previous experience in these fields would be beneficial.