Location: All cities,NY, USA
** Position Description**
**Customer Service Associate** Location **NY, Buffalo** Job Code **5833** Pay Band **S1-B** CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.
**Customer Service Associate**
CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.
**Customer Service Associate with Two Weeks of Paid Training**
This is an entry-level position paying $14 per hour, with opportunities for growth. This is the first of three levels with incremental wage increases and responsibilities at each tier. ***Career advancement in this role is encouraged by leadership!***
CRST supports offering gainful employment to individuals with varying abilities. As such, reasonable accommodations will be made to ensure success for all applicants.
This position requires four weekdays from 11:30 am 8 pm and one eight-hour shift on the weekends. Other shifts may be available upon request.
**Job Summary:** The Customer Service Associate role is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues. This position will also be responsible for ensuring a quality customer experience throughout the entire product installation process.
**Essential Duties and Responsibilities:**
To perform this job successfully, an individual must be able to perform each essential duty adequately with support and encouragement from the management team. The requirements listed are representative of the knowledge, skill, and/or ability required.
* Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and servicers.
* Properly document all internal and external systems and maintain a record of all events pertaining to each request.
* Act as a liaison between customers, clients, and service providers.
* Timely communication provided to each internal department to address issues and/or complaints.
* Escalate issues per established procedures.
* Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
* Required to successfully complete CRSTs customer service training course, which includes paid training for your first two weeks.
To perform the job successfully, an individual should demonstrate the following competencies:
* Customer/Client Focus
* Communication Proficiency
* Time Management
* Attention to Detail
* Teamwork
* Flexibility
* Computer Skills
* Initiative
* Problem Solving/Analysis
* Reliability
* Quality of Service
Minimum Qualification Requirements:
* Successful completion of CRSTs customer service qualifications and training course
* High school diploma or general education degree (GED) required
* Must be 18 years of age or older
* Must have proof of identity and employment authorization
**The CRST core values:** Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.
**EEO Statement:** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.