Customer Retention Specialist
: Job Details :

*Base Pay + Commission*Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.*Responsibilities:** Communicate directly with customers, utilizing strategies to retain the business of existing customers* Ensure a high level of customer satisfaction through proactive support and active listening* Address customer concerns and provide solutions* Responsible for proper pipeline management within CRM tools* Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value* Educate customers on the value of our services* Lead retention efforts to maintain or increase volume retention across the portfolio*Required Qualifications:** Minimum five-year customer service and or two years of retention experience* Results-oriented self-starter with disciplined workflow practices* Strong problem-solving and decision-making abilities* Ability to isolate and overcome objections* Ability to accomplish objectives during challenging customer interactions* Comfortable managing email, Google Docs, and CRM system* Empathy and patience* Strong de-escalation abilityIf you read all the way down here, you are most likely a great fit for the opportunity.APPLY NOW!Job Type: Full-timePay: $42,000.00 - $52,000.00 per yearBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceExperience level:* 2 yearsShift:* 8 hour shiftWeekly day range:* Monday to FridayWork setting:* In-person* OfficeExperience:* Customer retention: 2 years (Required)* Customer service: 2 years (Required)Work Location: In person