Location: Watertown,NY, USA
**Overview**We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.**Responsibilities**Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all timesMaintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and serviceUtilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunitiesPresent a professional, confident and enthusiastic image to develop trusting relationships with all customersEffectively manage customer account data which includes setting up new accounts and maintaining related data**Why Suburban Propane?** Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting.For a full list of our benefit offerings please visit uburbanpropane.com/benefits/**$16.06 - $18.50 an hour (dependent on experience)****Qualifications**Minimum of 3 years of experience in a customer service roleMinimum of a High School diploma or GED preferredSolid computer skills including Microsoft Office, data entry and the ability to run and analyze reportsAbility to multi-task and prioritize assignments in a team environment**As part of our pre-employment hiring process background checks and drug screens are performed.**Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. With over 3,000 employees, Suburban Propane maintains business operations in 41 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers._All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._For more information about our hiring process, please visit: uburbanpropane.com/our-hiring-process/Email to a friend**Need help finding the right job?**We can recommend jobs specifically for you!**Job Location** _US-NY-Glen Park_**Posted Date** _2 months ago_ _(3/7/2024 3:20 PM)_**_Job ID_** _2024-12603_**_Category_** _Customer Service_**_Position Type_** _Full-time Regular_