Customer Experience Associate
: Job Details :

**Customer Experience Associate**

New York | Full Time *Just three years in, 15% of young people in the US (18-25) have tried CoStar. That growth has been entirely through word of mouth we have never spent on ads. We have millions of active users, have raised $6m, and just launched our second paid feature.*

*For thousands of years, astrology has functioned as social glue, giving people the tools to reflect and connect in real, meaningful ways. CoStar is bringing astrology into the 21st century with an app people compare to a board meeting with your best friend, your boss, your mother, and the universe, and that therapists recommend to their clients.*

The Customer Experience (CX) Associate will support our user base, focusing primarily on addressing inbound user questions and responding to customer service questions posed on social media. This means fielding user inquiries and communicating with a meticulous understanding of CoStars brand voice. You will maintain a dashboard of ongoing progress and build reports based on trending user feedback.

Occasionally, youll assist with additional operational and administrative projects. This is an excellent starting point for someone interested in growing into a product, engineering or content role within the organization.

**ROLES & RESPONSIBILITIES**

**CUSTOMER SUPPORT**

* Field incoming user inquiries via our ticket tracking system

* Maintain the CX dashboard and monthly reporting

* Regularly meet with product and content teams to share user feedback via organized documentation

* Improve upon existing ticket response flows, optimizing for auto responses

* Maintain an internal guidebook for established CX procedures

**ENGINEERING SUPPORT**

* Maintain various test accounts to support internal testing across Android and iOS

* Draft detailed bug reports

* Draft and closely track the progress of your submissions to the Engineering workflow via ticket tracker, ensuring new tickets are drafted when necessary and additional information is captured when a ticket already exists

* Monitor beta deployments and store releases to ensure app remains consistent to spec

**ABOUT YOU**

* Chess-mapping level of detail-oriented and organized

* Can articulate and outline the basics of bug reporting

* Excellent written and verbal communication skills

* Adaptable, flexible problem solver

* 1-2 years of customer service experience is a plus

**BENEFITS & PERKS**

* Fully covered $0 deductible healthcare

* Generous vacation

* 401(k)

**ABOUT COSTAR**

For thousands of years, astrology has functioned as social glue. It gives people tools to have real conversations about real life. Co-Star is bringing this ancient practice into the 21st century with a social, personalized experience that helps people reflect and connect in real, meaningful ways. Three years in, CoStar has millions of monthly actives and weve raised $6,000,000 from the people behind companies like Glossier, Rent the Runway, eBay, Periscope, and Everlane.

* (4.9 stars with 97.9k ratings)

* (4.7 stars with 14.2k ratings, we launched in January)

* press: , , , ,

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*CoStar deeply values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or zodiac sign.*