Location: New York,NY, USA
**Customer Experience Analyst**
at Tagger New York, NY, Atlanta, GA, or Chicago, IL is a powerful, intuitive, end-to-end influencer marketing and social listening platform revolutionizing the industry. Tagger allows brands, agencies, and media companies to develop successful, efficient and data-driven influencer marketing strategies and campaigns from start to finish. Winner of at the 2020 Digiday Technology Awards, named at the MarTech Breakthrough Awards in both 2019 & 2020, and at the 2019 Influencer Marketing Awards, Taggers SaaS solution provides a seamless experience, empowering users to report relevant data and maximize their ROI with ease. **ABOUT TAGGER MEDIA**
**WHO YOU ARE**
You are a data driven Customer Experience Analyst looking to join a Global team. As the Customer Experience Analyst you will be responsible for gathering and interpreting data on customer satisfaction. The ideal candidate has a high level of attention to details with a customer-centered approach that will have a significant impact on the long-term success of the company. As a result, you will be responsible for conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. This role will report directly to the Head of Customer Success in Los Angeles, CA.
**IN THIS ROLE YOU WILL**
* Build Salesforce dashboards for Customer Success Managers to better predict churn and upsells
* Develop improved Account Health scoring in Salesforce
* Build & analyze reports and dashboards in Mixpanel and report customer usage insights to the SMB & Enterprise leads.
* Create quarterly usage reports and recommendations for optimization for Sales, CS, and Product leads
* Review and deliver insights from the customer help center and make recommendations to optimize the Platform Education & Support team.
* Analyze Gong recording data and present insights to Manager, Customer Operations and Management Team
* Partner with the Manager, Customer Operations to ensure alignment around reporting, dashboards and other ad hoc projects.
**WERE LOOKING FOR SOMEONE WITH**
* Experience using and building reports in Mixpanel (or similar product analytics tools)
* Comfortable using and building reports in: Salesforce, Gong, Intercom, and Tableau for Salesforce
**NICE TO HAVES**
* Familiarity analyzing NPS & CSAT scores in Wootric & G2
* Bonus if you know SQL
**BENEFITS & COMPENSATION**
* We offer a competitive package including base, commission incentives and equity
* Flexible Vacation and PTO policy
* Health, Dental and Vision Insurance + 401(k)
* Work with a switched-on, fun and collaborative team led by experienced executives
* Well laugh at your jokes whether they are funny or not
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Taggers Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Gender Gender
Please identify your race Please identify your race Please identify your race
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Veteran Status Veteran Status
Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
* Autism
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
* Blind or low vision
* Cancer
* Cardiovascular or heart disease
* Celiac disease
* Cerebral palsy
* Deaf or hard of hearing
* Depression or anxiety
* Diabetes
* Epilepsy
* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
* Intellectual disability
* Missing limbs or partially missing limbs
* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)
* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Disability Status Disability Status Disability Status
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.