Location: New York,NY, USA
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Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.3 monthsHTTPbkdcRegisters user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.179 daysHTTPbkuRegisters anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.179 daysHTTPCMIDCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 yearHTTPCMPSCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.3 monthsHTTPCMRUM3Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 yearHTTPCMSTCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 dayHTTPrumCollects data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.SessionPixelIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTPrlas3Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 yearHTTPUIDCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.29 daysHTTPBCollects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The registered data is used to categorise the users' interest and demographical profiles with the purpose of customising the website content depending on the visitor.1 yearHTTPNameProviderPurposeExpiryType**Customer Care Agent**
New York, NY
Posted 8 days ago Share with friends Share via Email **What You Will Do:**
We are seeking an experienced Customer Care Agent and ZenDesk guru to join our team.
The ideal candidate cares about delivering best-in-class customer service and works well under pressure. We are looking for someone who is adaptable, efficient, discrete, objective, professional, and who has a strong passion for customer experience. This person should:
* Become familiar with all platforms used within Customer Care through company led-learning and self-learning.
* Answer customer emails regarding various issues including returns, shipping, order status, product care and sizing advice, and other inquiries.
* Be proactive with follow up both internally and externally when customer needs arent being met.
* Assist customers with finding solutions that might be out of the box.
* Meet customer service KPIs.
* Coordinate with other departments (Operations, Logistics, Marketing, Ecommerce, Retail) to ensure customer needs are expressed and considered.
* Advocate for the customer within the organization, clearly communicate the customers needs, and present solutions.
* Monitor our various support inboxes (outside of our ticketing system) to ensure no customer inquiries have gone into the SPAM folder.
* Be a Brand Ambassador both inside and outside of the organization.
**Requirements:**
* Minimum of 1-2 years of experience in a customer-facing role in a call center or customer service center in retail or hospitality.
* Familiarity with one or more customer service email or ticketing platforms. (Experience in ZenDesk is a huge plus.)
* Maintain a positive and energetic attitude even when managing challenging customer inquiries.
* Basic familiarity with handling sensitive customer data, or a basic familiarity with customer service fraud prevention practices.
* Be able to comfortably work on a computer for long periods of time during business hours and remain focused in an open-office environment.
* Escalate any customer issues that become repetitive and create friction within the customer experience to the Director of Customer Care.
* Speak and write well in American English.
* Be able to switch tasks easily and perform to high standards in a dynamic environment.
* Be flexible with work hours and stay later if needed or log on over weekends as the business requires it.
* Exercise discretion with customer information and internal information.
* Be organized and work well independently but also able to work on a team to execute customer-driven solutions.
* Be comfortable in a start-up environment and easily adaptable to daily business changes.