Location: New York,NY, USA
** Customer Experience Associate, Momofuku CPG**
**Job Category****:** Strategy **Requisition Number****:** MOMOL02244 Showing 1 location **Job Details**
**Description**
**About Momofuku**
Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with the rise of contemporary Asian-American cuisine by the New York Times and named the most important restaurant in America by Bon Apptit magazine, Momofuku has opened restaurants in the United States, Australia, and Canada. The restaurants have gained world-wide recognition for their innovative take on cuisine, while supporting sustainable and responsible farmers and food purveyors.
The **Customer Experience Associate** role supports the Consumer Packaged Goods (CPG) team in building and maintaining strong customer relationships as we grow. This position provides an opportunity to gain insight into the operations of a direct-to-consumer brand and valuable work experience in customer service and success. This is a primarily administrative role in a fast-paced and highly interactive work environment. This position will report to the CPG Operations Manager.
**Responsibilities**
* Respond daily (Monday Friday) and promptly to customer inquiries via public-facing email account and website inquiry form
* Acknowledge and respond to customer complaints related to purchase experience, shipping, product quality, stock, etc.
* Maintain a positive and professional attitude toward customers at all times
* Maintain strong knowledge of our CPG products in order to quickly and accurately answer customer questions
* Process order actions including refunds, replacements, cancellations, address changes, etc. within Shopify
* Communicate with fulfillment and 3PL partners as needed to troubleshoot and correct any order issues
* Keep records of customer interactions, complaints, inquiries, and transactions; send daily reports to the CPG Operations Manager
* Identify trends or pain points in customer experience based on inquiries and complaints received
**Skills & Requirements**
* Bachelors degree or equivalent combination of education and experience required
* Strong communication and administrative skills
* Ability to provide excellent customer service with a friendly demeanor
* Well spoken, courteous and professional
* Ability to juggle multiple logistics
* A team player with a can-do-anything attitude
* Detail-oriented and always thinking at least one step ahead
* Excellent time management and ability to prioritize tasks
* Ability to navigate diverse personalities
* Knowledge of / experience with Shopify a plus
* Relatively consistent schedule; able to work around the same time each day - *hours may vary based on volume of sales and business needs*
**Physical Demands**
* The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, and gym and commuter discounts, plus more after required wait periods. We encourage our employees to grow and learn, and offer many opportunities for personal and career development.
*Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.*
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