Technical Support Specialist For more than 135 years, DeLaval has been driving progress in milk production by innovating solutions for dairy producers around the globe. We are a team of passionate professionals committed to making sustainable food production possible. Working with our dealers across North America, we offer integrated solutions of milking systems, consumables and services to help dairy producers address challenges in animal welfare, food safety, farm profitability, and work efficiency.At DeLaval, we prioritize our people and their safety. We pride ourselves on our culture of thinking and acting as One DeLaval. We also empower our people to Make Things Happen, and encourage Setting Direction.
BASIC FUNCTIONThe Technical Support Specialist is responsible for providing technical-related support to our local market area and Dealer personnel within the USA. Maintain a strong customer focus on a daily basis across all channels including, phone, email, in person meetings, and on farm visits. Troubleshoot technical and software issues on dairy farms; including PLCs, computer networks, herd management software, robotic, and, industrial control systems.
RESPONSIBILITIES - Supporting DeLaval herd management software and related equipment; including farm networks.
- Manage support of new product installations and product updates.
- Support the DeLaval field staff and dealer employees in DeLaval herd management software and equipment related questions
- Provide technical, classroom-based training for field staff and dealer employees
- Be part of an on-call rotation to provide support.
- Other responsibilities as assigned
REQUIRED SKILLS / COMPETENCIES - Strong customer focus, with a sense of urgency to resolve problems or issues
- Experience with troubleshooting electrical systems, VFDs, PLCs, and control systems.
- Knowledge of computer networking.
- Strong communicator
- Work cross-functionally; can function well as a member of a team
- Ability to manage large amounts of information
- 15% travel required- Remote based employees will travel more.
EXPERIENCE / BACKGROUND - B.A./B.S. in Agricultural Equipment, Software Application and/or Engineering helpful but not required
- 2-4 years of experience working with dairy equipment is beneficial
- Understanding of dairy cow udder physiology and dairy milking systems helpful
- Proficiency in Spanish a plus.
DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production, profitability and the well-being of the people and animals involved. We offer products, systems and services for all steps of milk production. Our solutions are used by millions of dairy farmers around the globe every day.DeLaval was founded more than 130 years ago in Sweden, when the visionary Gustaf de Laval patented the cream separator. Today, DeLaval has 4000 employees and operates in more than 100 markets. DeLaval, alongside Tetra Pak and Sidel, is part of the Tetra Laval Group.