Location: New York,NY, USA
** Coordinator, Cargo Gateway Customer Service**
** Coordinator, Cargo Gateway Customer Service**
Date: Mar 3, 2022 Location: JFK Cargo (JFK-CRGO)
Additional Locations: None
Requisition ID: 56707
****Intro****
****Why you'll love this job****
* ?This job is a member of the International & Cargo Team within the Customer Experience Division.
* ?Responsible for monitoring acceptance, planning and accommodation of all American Airlines Cargo products to ensure compliance.
****What you'll do****
* Identifies and communicates potential operational issues to other work groups and assists with resolution
* Responds to phone calls and emails in a professional and timely manner
* Assists with special projects from HDQ and local management team
* Provides superior quality customer service with maximum emphasis on problem resolution
****All you'll need for success****
**Minimum Qualifications- Education & Prior Job Experience**
* High School diploma or GED Equivalency
* 1 year Cargo Terminal Operations, Cargo Sales or Cargo Reservations experience
**Preferred Qualifications- Education & Prior Job Experience**
* ?N/A
**Skills, Licenses & Certifications**
* Ability to multi-task, prioritize and possess organization skills
* Ability to have a keen attention to detail, solid analytical skills and demonstrates sound business judgment
* Ability to be a great team player with a positive, can-do attitude and projects a positive outlook
* Ability to consistently perform at their highest potential and delivers great results
* Ability to learn quickly and is adaptable in a changing business environment
* Knowledge of American Airlines Cargo products and understanding of the cargo industry is highly desired
* Knowledge of SABRE FRT system
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
* Ability to secure appropriate airport authority and/or US Customs security badges
****What you'll get****
Feel free to take advantage of all that American Airlines has to offer:
* Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
****Feel Free to be yourself at American****
From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Additional Locations: None
Requisition ID: 56707
**Nearest Major Market:** Manhattan
**Nearest Secondary Market:** New York City
**Job Segment:** Customer Service