Fragomen Nomadic is creating the world s leading Business Visa and Document Procurement company. Our mission is to leverage world class talent, technology, and knowledge to provide clients with the industry s leading travel document management program.
We work in a fast-paced, dynamic and forward-thinking environment and our team is as passionate about customer service as they are knowledgeable and driven.
About the role:
- Maintain deep content knowledge on all aspects of Fragomen Nomadic s business process to complete orders, systems capabilities and company policy and procedure
- Adhere to office process flows to achieve maximum efficiency and productivity
- Update and maintain cases within our technology platforms
- Ensure all applications are opened and processed within the specific times frames
- Answer directed calls and emails in a timely and professional manner
- Provide accurate information to clients upon their visa request
- Ensure that all Service Level Agreement (SLA s) standards are met or exceeded
- Work closely with other areas across the business to support ongoing improvements
- To undertake all other reasonable duties/additional projects as requested by the Manager/Supervisor
About you:
- Previous Visa processing experience
- Strong background in a client facing role
- Be able to research effectively on your own to find answers to more complex or unique cases
- Ability to follow the instructions of senior members of staff
- Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
- Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
- Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner
- Strong listening skills
- Accurate work style; focus on details
- Any second languages are always beneficial