Concierge Team Member
: Job Details :

Title: Concierge Team Member **Job Description**: Conference Services hosts over 12,000 guests participating in conferences, meetings, and programs throughout the summer. The Service Center Summer Student Team Member works closely with the Service Center Professional, Student Managers, and Student Supervisors, as well as Conference Services Professional and Student Managers in supporting meetings, conferences, special programs, and special events for university departments and university-sponsored groups. The position is responsible for providing excellent customer services while working with conferences, facilitators, and participants. Responsibility includes service desk operations, guest services, event execution, & maintaining an open line of communication with Service Center and Conference Planning teams.

This summer we have several positions available: Concierge Team Member, Student Supervisor, and Student Manager. Note: During the interview process, the interview team will select candidates for Supervisor and Manager positions.

Front Desk Customer Service

* Welcome guests promptly and professionally; answer questions and make referrals.

* Perform opening and closing procedures and reconcile cash register.

* Check-in conference attendees, distribute keys and access cards, and collect fees.

* Process payments for housing, dining, activities, parking, laundry, and other services using the cash register, credit card machine, and StarRez housing software.

* Provide information and concierge services to visitors, conference attendees, and conference facilitators.

* Sharing your love for Cornell University and Ithaca area

* Maintain a thorough understanding of current conferences and who is responsible for what within the department, Campus Life, and the University to be able to direct customers correctly.

* Process Service Requests through Facilities & Campus Life Website to maintain residential and Community Center facilities. Determine the level of urgency per established policies.

* Mail processing to include receiving, processing, & forwarding.

Summer Operations Logistics

* Be prepared each day to support the summer business needs of each specific group (check-in, check-out, keys/card access needed, level of service, etc.).

* Communicate any summer business problems, concerns, and challenges to the Service Center Student Supervisors and Managers.

Other

* Attend all orientation and training for Summer Operations.

* Attend all Service Center Operation meetings.

* Perform other duties as assigned.

Required Qualifications/Skills/Experience: - Current full-time Cornell student and/or registered as a full-time student in Fall 2022

- Must be patient, courteous, professional, and have strong customer service skills

- Knowledge of computers, Excel, Word and have the ability to learn new software

- Able to work independently and in a dynamic fast-paced team environment

- Excellent interpersonal, hospitality, and customer service skills

- Comprehensive knowledge of campus and community services

- Demonstrated organizational skills and keen attention to detail

- Readily adaptable to change, resourceful, and able to solve problems quickly and creatively

- Job history of dependability