Location: New York,NY, USA
**Welcome to the Societe Generale Careers website.**
Client Service Representative
Permanent contract| New York| Retail & online banking **Client Service Representative**
New York, United States Permanent contract Retail & online banking ** Responsibilities**
**The main activities of the Client Service Representatives (CSR) are listed below:**
* Level 1 support for all requests coming from GTPS Clients
* Respond to manual and electronic client inquiries (swift, fax, outlook, host to host).
* Client instruction controls manual entries
* Payment investigations following client or compliance requests
* Client billing and rebate management
* Account creation, management & termination
* Perform, reconcile and coordinate check related activities
* Perform FX related cases for PCM clients
* Monitoring PEGA individual worklist
* Support Supervisors and Administrators in handling Groups workbasket
* Complete audit confirmation
* Process operational losses and inform control team
* Answer daily reconciliation issues: not reconciled items, DDA suspense.
* Follow up of the daily KPIs.
* Perform permanent supervision
* Support Risk Team for Procedure and operational controls review
* Maintain the confidentiality of compliance matters relating to our clients
**COMPETENCIES**
* Strong interpersonal, communication (written and verbal) and partnering skills. A team player.
* Handle various ad-hoc requests.
* Proactive, detail-oriented, driven to work in a fast learning environment
* Ability to prioritize and work in a dynamic, deadline-focused environment.
* Ability to work independently with minimal supervision and able to meet deadline
* Strong problem-solving and organizational skills
* Demonstrate out of the box thinking
* Be flexible and adapt to a changing environment
* Comply SGs Corporate culture and conduct, HR Employee Handbook and all other required trainings
**TECHNICAL SKILLS**
* Computer literate, including Word and Excel and Investigation Platform
* Hands-on experience with SG desktop tools or strong aptitude for learning and managing desktop applications, notably: Pega, Flexcube, Montran
* Socit Gnrale is one of the leading financial groups in the euro zone through market capitalization and offers a large range of services dedicated to Banks /Financial Institutions and corporate customers located in France or outside France.
* The Global Transaction & Payment Services (GTPS) provides corporations and financial institutions, including all SG business lines, with a wide range of global transaction banking activity products and services. These products include cash clearing, management of US Dollar & EUR payments, and Trade Finance Services.
* GTPS Middle Office main mission is to give our clients service and support to our Sales Team and to secure business processes while ensuring service quality and continuous improvement.
* In GTPS Middle Office- Client Service Team; As a member (Supervisors & Representatives) of the GTPS Client Service Team (CST), you represent a significant portfolio of strategic global clients. Our goal is to deliver the highest caliber of client service to them. Our focus will be on response time, accuracy, professionalism, and an apologetic approach in difficult situations, to ensure a positive client experience.