WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Client Experience Specialist
POSITION SCOPE: The Client Experience Specialist is responsible for supporting the Direct to Consumer sales team and providing elevated customer service through all sales channels in a timely and skilled manner, while maintaining the standards and ethos of the FoundRae brand.
RESPONSIBILITIES:
Sales
- Ensure client satisfaction and create an elevated digital sales and client experience
- Assist clients in finding the perfect pieces through digital channels while developing and maintaining relationships with each client
- Gracefully engage and convert in store visitors to long distance /long term clients by building authentic relationships
- Share and communicate Foundrae's aesthetic and mission to clients
- Effectively communicate product knowledge, consistently staying up to speed as new merchandise is received
- Successfully reach weekly & monthly sales targets
- Respond to all inquiries and/or issues in and ensure a consistently efficient, professional and accurate manner while offering the highest level of service to all clients at all times
Client Care
- Respond to email inquiries
- Phone: answer client phone calls and questions
- Text: answer client service text messages and questions
- Conduct Virtual Video Consultations
- Liaise and communicate with Foundrae internal teams to obtain all necessary information regarding product inquiries or issues
Styling and Digital Assets
- Create sales tools, personalized for each client such as decks, videos and digital collateral
- Maintain visual, styling and brand aesthetic across digital sales channels (email, phone, text, virtual consultations)
Customer Outreach
- Client information acquisition
- New client outreach
- Management of client database, outreach appropriately to top clients
- Support Marketing initiatives with personal outreach and clienteling
- Utilize CRM software to maintain and grow client relationships
Requirements:
- Associates or Bachelor s Degree preferred
- Minimum 2 years previous luxury retail and/or jewelry sales experience preferred
- Highly organized and detail oriented
- Must complete tasks in a timely manner with minimal supervision
- Fashion forward, intuitive, personable. A self-starter and multi-tasker with a positive attitude.
- Mac proficient, knowledge of design programs a huge plus
The appointed candidate will be offered an hourly rate between $22.00 - $25.00 plus the opportunity for commission, a comprehensive benefits package including: medical, short and long-term disability, various paid time off programs, employee discount/perks and retirement plan.
Our Company s values:
- We value people: we want each other to be the best versions of who we can be.
- We value our relationships with our employees, suppliers and community.
- We value diversity and promote inclusivity with our words, actions and images.
- We value professional development and personal growth.
- We value community service and philanthropy.
- We value and foster creativity and self-expression.
- We value work/life balance.
- We value accountability for ourselves and the collective and show integrity through all our interactions.
- We value storytelling and reading.