Client Advisor
: Job Details :

Founded by Jean Touitou in 1987, A.P.C. is an authentic French label accessible by design, price, and outlook. Initially, the label was popular for a very classic, raw denim jeans, but now includes a full collection of clothing and accessories for men and women, which embodies an effortless cool.

Position Summary: As a Client Advisor, you are an ambassador of the brand who demonstrates impeccable presentation and behavior, following A.P.C. s selling ceremony in order to deliver outstanding and consistent customer service. You will have a dynamic approach to delivering results, demonstrating success in maintaining relationships with internal clients while fostering new connections with external clients to grow the business.

Sales:

Achieve individual and store sales goals

Serve customers according to the standard of A.P.C. s selling ceremony;

Create an exceptional client experience. Strive to meet all client requests while exceeding their expectations.

Demonstrate expertise in selling across all product categories; always delight clients with tailored recommendations and expert brand/product knowledge.

Develop loyalty with the A.P.C. clientele through genuine relationship building and communication via in-house clienteling tools

Build and maintain a personal client book. Ensure qualitative monitoring and updating of customer information (CRM).

Operations:

Assist in executing operational work and ensure efficiency in all areas

Maintain visual displays of the products with respect to A.P.C. s visual standards

Assist in general housekeeping and maintenance of the store image

Follow A.P.C. s grooming and uniform guidelines

Adhere to company policies and operating procedures

Assist in inventory management

Competencies required:

Customer service

Strong organization

Results driven

Team oriented

Verbal and written communication skills

Computer literacy

Adaptable/flexible

Physical requirements:

Ability to be mobile on the sales floor for an extended period of time

Ability to lift boxes (as much as 40 lbs)

Availability to work mornings/evenings, weekends, annual inventory, and holiday season

Experience requirements:

2+ years prior experience within a retail environment with a focus on sales and customer service

Compensation:

Hourly rate plus commission

PTO

Clothing Allowance

Employee Discount

Health Benefits

401K