Become nationally credentialed as a Certified Medical Assistant on us!!!
The Certified Medical Assistant (CMA) will serve as a key member of the patient care team in an ambulatory setting. The CMA will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.
Responsibilities:
Essential Duties
- Greet and interact with patients, visitors, vendors, and all faculty and staff in a courteous, helpful, professional, and ethical manner.
- Prepare patients for their visit including pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication. reconciliation, accurate documentation of chief complaint, updating history as requested, updating health maintenance items as requested), providing instructions to patients in a manner that facilitates efficient patient safety and standard operations for the practice. Assists patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc.
- Collaborate with Front Desk staff to expedite the delivery of quality patient care, provide an excellent patient experience and promote patient flow. Perform front desk duties including, but not limited to, check-in/out, registration, scheduling appointments, and related duties.
- Drive awareness of pre and post visit processes and self-services in place to minimize density and unnecessary patient-staff contact.
- Perform additional check out functions such as scheduling, referrals, and additional tasks as needed.
- Anticipate and fulfill patient, visitor, provider, and colleague needs within scope of practice/training/education.
- Perform venipuncture as requested and accurately prepare and label specimens per organizational and laboratory guidelines.
Collect and label nasopharyngeal specimens for testing as trained.
- Perform EKGs and/or spirometry as requested.
- Enter accurate charges into the EHR.
- Assist providers or other clinical staff with in-office procedures as requested.
- Serve as a chaperone in the exam room as requested.
- Obtain prior authorizations for medications as requested.
- Maintain diagnostic equipment, perform QC testing and maintain supporting documentation.
- Perform point of care testing as trained.
- Maintain daily refrigerator/freezer logs, monthly AED logs, and other QA logs as trained.
- Create an environment of safety by utilizing practice standards.
- Ensures the overall condition of the treatment room is clean and safe according to practice standards. Escalates any issues to Environmental Services, Engineering, Central Sterile, Materials Management, etc., and ensures follow through.
- Ensures inventory and adequate supply of personal protective equipment and other hygiene products in the patient treatment area. Notifies management when supplies are low and need re-stocking.
- Maintain patient privacy and confidentiality according to HIPAA requirements at all times.
- Keep current on all organizational, practice, and patient privacy policies (e.g. infection control, HIPAA) and required trainings.
- Maintain a safe and secure work environment by following all OSHA, EH&S, and public safety policies and guidelines.
Qualifications:
- High school graduate or equivalency and graduated from an accredited Medical Assistant program. Associates Degree Preferred.
- CMA or equivalency required.
- Current BCLS/AED certification required.
- Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
- Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, Email systems, etc.
- Ability to stand and walk for long periods of time.
- Ability to bend and stoop using good body mechanics.
- Ability to safely lift and carry up to 30 lbs. on occasion.
- Regular exposure to blood and body fluids, communicable disease, and other conditions common to a clinical work environment.
- Will provide coverage as requested throughout FPO practices (multiple sites and flexible schedule). Must be able to work evenings and weekends as required.