Case Management Worker
: Job Details :

The OCSS Family Court offices are the point of entry into the child support program for custodial parents who are not receiving benefits and are interested in child support services. They come to our offices voluntarily. When the non-custodial parent's whereabouts are or become know, the client files a petition with the Family Court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of parentage. Custodial parents and their children rely on our agency to provide services and collect and distribute child support monies. Our Family Court offices also provide services to non-custodial parents.

Under the supervision of the Supervisor, the Caseworker, with latitude for independent actions, conducts client interviews and investigations for the purposes of locating non-custodial parents. When the non-custodial parent is located, the Caseworker will either electronically file the petition directly with the Family Court or refer the client to the Court petition room for filing. The Caseworker is responsible for assessing case search results, determining if the parties are already known to Child Support, updating client records, and preparing appropriate forms. For non-custodial parents the caseworker is responsible for assessing their case situation, providing guidance, offering to assist with credit card payments and more.

The Office of Child Support Services (OCSS) is recruiting to hire (2) Two Caseworker to function as CASE MANAGEMENT WORKER and who will:

* Conduct interviews for the purpose of completing the child support application, building the case record, and locating the non-custodial parent. Interviews are both in-person and telephone.

* Conduct comprehensive system searches using information gathered during the interview to locate the non-custodial parent

* Ensure all necessary documentation is available for referral to court to establish parentage and/or an order of support

* Update custodial and non-custodial parent information in the statewide child support system and records detailed case notes

* Understand and adhere to correct operational procedures and established guidelines to prevent delays obtaining a child support order and ensure accuracy of the completed work.

* Confer with the supervisor when a case processing issue arises to ensure the case progresses timely.

* Participate in special projects. Performs other Caseworker allowable functions within the program area.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker.

Preferred Skills

* Excellent interpersonal, written and oral communication skills. - Ability to multi-task and work in a fast-paced environment. - Aptitude using computer systems to search for information - Strong customer service skills - Eagerness to learn Child Support and HRA business process

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.