Location: New York,NY, USA
Description & Requirements
Maximus is currently hiring for a Case Management Supervisor to support the OPWDD CANS project. The incumbent must possess a diverse set of skills to excel in the role. The ideal candidate for this position should possess key competencies that involve active participation and a sense of responsibility, particularly in the training and development of Assessors. The role requires monitoring the activities, schedules, and assessment results of an assigned group of Assessors, ensuring effective oversight and coordination in order to achieve organizational goals.
About the Program- Office of People with Developmental Disabilities-Children and Adolescent Needs and Strengths Assessment Services
Maximus conducts conflict-free assessments of children and youth aged 6-17 who have intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD). Maximus Assessors use the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information which assists Care Coordination Organizations (CCO) in their person-centered care planning.
Essential Duties and Responsibilities: - Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures. - Identify training needs and development opportunities for subordinates. - Develop work schedules and assign duties to subordinates to ensure efficiency. - Discuss job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems. - Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Evaluate subordinates' job performance and recommend appropriate personnel action. - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. - Comply with all company required policies, procedures and processes including but not limited to required training. - Evaluate systems and data to improve quality control and process improvements. - Conduct process improvement utilizing project reports. - Report issues, problems and concerns to management. - Perform other duties as may be assigned by management. Minimum Requirements: - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances. - Broad knowledge of human services programs. - Excellent organizational, written, and verbal communication skills. - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to work as a team member, as well as independently. - Develop work schedules and assign duties to subordinates to ensure efficiency. - Evaluate subordinates' job performance and recommend appropriate personnel action. - Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems. - Identify training needs and development opportunities for subordinates. - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. - Comply with all company required policies, procedures and processes including but not limited to required training.
Program Specific Essential Duties:
* Responsible for the training and development of Assessors
* Monitor the activities, schedules and assessment results of an assigned group of Assessors
* Responsible for monitoring productivity levels and ensuring assessors are meeting minimum requirements for assessments scheduled and completed
* Review assessment outcomes of the assigned Assessors in real-time
* Review QA audits/complaint investigations with assigned Assessors
* Collect QA information from assigned Assessors
* Disseminate policy, protocol change, and ensure implementation
* Lead regular team meetings and act as the point-person for the region Assessors
* Conduct random post-assessment audits
* Promote project image and goals through conversation with Care Coordination Organization (CCO) Partners
* Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
* Perform other duties as may be assigned by the reporting manager
Minimum Requirements:
* BA degree in a health or human services field required
* Two years of experience leading teams, providing training and oversight in a directly related setting required
* Minimum of two years of experience working in community settings involving health and human services required
* Experience working with constituent groups required
* 1 year of direct working experience with individuals with developmental or intellectual disabilities required
* Computer literacy; highly developed written and oral communication skills; strong interpersonal skills; ability to work in a stressful and changing environment; and proven ability to work with community groups
Preferred Requirements:
* MA degree in a health, human services or social services field preferred
Home Office Requirements:
* Maximus provides company-issued computer equipment
* Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
#NYMCCSR #NYMC
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.