Call Center Receptionist
: Job Details :

Answering a high volume of inbound calls and making outbound calls while following a script Responding to questions and concerns along with creating patient cases for other staff Making appointments, confirming appointments, and rescheduling appointments Providing support from start to finish to resolve patient inquiries or concerns Ensuring patient satisfactory while providing the high level of care Support Center Admin and leadership team with a unified approach complying with all UHG expectations and protocols Communicate to center leadership any concerns or updates regarding call center teammates Identify and communicate on workflow barriers or process opportunities. Gather data and examples to present. Also come prepared with ideas of how we could resolve Call flow reports-obtain and present both weekly and monthly updates High level of proficiency and understanding of Unity Attend meeting to present collected data as requested by Center Admin Elevated call volume-report when peak...Call Center, Receptionist, Health, Technology, Insurance, Healthcare, Benefits