The Executive IT Support role is a critical position within our organization, responsible for delivering top-tier technical support to several of our company s executives. This individual will be responsible for providing personalized assistance to executive-level users, troubleshooting hardware and software issues, and implementing technology solutions to meet their needs. The ideal candidate will possess a unique blend of technical expertise, exceptional communication skills, and a proactive approach to problem-solving.
Key Responsibilities:
- Provide personalized technical support to executives, including troubleshooting hardware and software issues, resolving network connectivity problems, and addressing any other IT-related concerns.
- Manage executive-level IT requests and prioritize tasks based on urgency and impact on business operations.
- Configure new devices and software for executives, ensuring seamless integration with existing systems and security protocols.
- Collaborate with internal IT teams to escalate and resolve complex technical issues that require specialized expertise.
Requirements:
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 8+ years of experience in IT support roles, with a focus on providing white glove support to multiple executive-level users.
- Available to work on site from our NYC office five (5) days a week
- Excellent interpersonal and communication skills, with the ability to confidently communicate and convey technical information clearly and concisely to non-technical stakeholders.
- Proven experience supporting a wide range of technology devices and platforms, including Windows, macOS , mobile devices and cloud platforms like M365 and Google Workspace.
- Ability to work independently with minimal supervision and prioritize tasks effectively in a fast-paced environment.
- Strong technical expertise in IT systems, SaaS, networks, hardware, and software.