Location: Jamaica,NY, USA
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. DEP is thelargest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City.
The Bureau of Customer Services (BCS) oversees the production and collection of water and sewer bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates $3.6 billion of revenue annually.
Only those serving in the Permanent Civil Service title of Principal Administrative Associate.
The Bureau of Customer Services (BCS) is seeking two candidates to fulfill the role of Business Specialists as part of the Bureau's new Customer Information System implementation project: Billing for the Future (BFF). Under the direct supervision of the Program Manager of the BFF Project the selected candidates will be performing various analytical and administrative duties to improve or automate business processes and workflows.
The selected candidate would also be responsible for using analytics to assist in the day-to-day operations of the Billing for the Future project. This includes reviewing trends to ensure the output of processes are achieving optimal results and services are meeting agreed upon service levels.
There are also numerous administrative responsibilities that the selected candidate would be responsible for such as collecting and documenting business requirements for project and process improvements/automation efforts. Additional responsibilities would include preparing incident details for post mortem incident reviews and developing process documentation/workflows outlining current state and future state, knowledge articles, and self-service guidance. The selected candidate would be responsible for creating project plans, managing scope, scheduling and developing cost figures for process improvements and automation efforts.
Outreach is another integral aspect of the position as the selected candidate would be required to work within the organization to determine optimum business processes and communicate changes. The role also requires the candidate to meet with stakeholders and end users to identify, prioritize, understand and document business/technical processes and requirements. The candidate would be responsible for contributing to the creation of workflows to be used by the business to follow the optimized processes.
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Hours/Shift
35 hours per week
Work Location
59-17 Junction Blvd Corona Ny
Preferred Skills
1. Microsoft Applications i.e. Outlook, TEAM
2. BCS Reporting Applications, Back Office, Front Office
3. Knowledge of BCS Business Operations & Processes
Additional Information: Appointments are subject to OMB approval. For Additional information about DEP visit us at www.dep.nyc.gov
Recruitment Contact: Grace Pigott
Recruitment Email: ...@dep.nyc.gov
Physical/Environmental Factors:
Prolonged sitting
Prolonged computer usage
Minimum Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in 1 above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in 1 above;
4. Education and/or experience equivalent to 1 , 2 , or 3 above. However, all candidates must possess the one year of administrative or supervisory experience as described in 1 above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in 1 above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.
Preferred Skills
1. Microsoft Applications i.e. Outlook, TEAM 2. BCS Reporting Applications, Back Office, Front Office 3. Knowledge of BCS Business Operations & Processes
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.