At January, we work to ensure that borrowers who fall behind on debt are treated with fairness and respect. Owing to outdated processes and bad actors, traditional debt collection is rife with harassment and fraud. Our products tackle this by helping financial institutions modernize collections, giving borrowers simpler and more compassionate ways to get back on track. About the role: We're hiring a Business Operations Associate to maintain and improve our client reporting capabilities and internal team processes. Your work will strengthen January's reporting offerings, client relationships, and January's internal operations. You will collaborate closely with numerous internal stakeholders, such as January's Engineering and Product team members, as well as January's financial institution clients. You'll make an impact by:
- Own new and existing client reporting workflows, optimizing them for efficiency and accuracy. This work will ensure our operations can support rapid growth while remaining confident in our reporting abilities.
- Collaborate with January's product and engineering teams to troubleshoot issues with and improve our internal tools.
- Support January's Contact Center, Client Success, and Client Operations teams in ad hoc troubleshooting, and training on tools and data when technical support is needed (e.g., querying the database, interpreting data, investigating reporting)
Qualifications:
- 2+ years of experience in analytics, finance, or consulting
- Strong SQL is a must. To start, you will spend the majority of time interfacing with our SQL database
- Experience developing and implementing process improvements and/or optimizations
- Excited to tackle the nitty-gritty tasks that come with being at a startup to get the job done
January believes in doing its part to help close the wage gap that continues to plague much of the US workforce. We offer transparent and equitable compensation packages to all existing and future January team members. Our compensation range for the Business Operations Associate role is $67,000 to $115,000. We determine the final package by considering experience, applicable education and training, and relevant skills derived throughout our interview process. This role also includes a competitive equity package, giving you a chance to feel true ownership of your work. January prioritizes the safety and well-being of our team members and, as such, requires all employees who work from or visit a January office to have proof of COVID-19 vaccination or provide a valid medical or religious exemption. What we can offer you:
- Pet-friendly office (only in NYC, for now!)
- Competitive equity packages, giving you a chance to feel true ownership of your work
- Unlimited PTO so you can take the time you need to rest and recharge
- Hybrid work model, where our team comes in 3x a week
- Flexible work hours for better work/life balance
- 12 weeks fully paid new parent leave program for all employees to enjoy bonding time
- Free lunches for team socializing activities
- Annual learning and development budget to invest in your professional growth
- 401k so you can invest in your future
- Gym membership reimbursement
- Medical, dental, and vision insurance
- Free access to One Medical
- Free access to the mental well-being platform Spring Health plus 3 free virtual sessions with a Spring Health licensed therapist
- Commuter benefits for your travel to/from the office
- Endless growth opportunity and the ability to take on new and exciting challenges
Recognitions:
- Built In's Best Startups to Work For in New York (2023)
- Built In's Best Startups to Work For in New York (2024)
- Built In's Best Startups to Work For in San Francisco (2023)
- Built In's Best Startups to Work For in San Francisco (2024)
- Crain's Best Places to Work in NYC (2022)
- Crain's Best Places to Work in NYC (2023)
To learn more about what it's like to work with us, check out our Glassdoor reviews. We think our track record speaks best. January is an equal opportunity employer and does not discriminate on the basis of race, color, creed, ethnicity, sex, gender identity, sexual orientation, religion, disability, age, veteran status, or any other category protected by law. At January, we believe that diversity of outlooks, demographics, identities, and life experiences enable companies to build the best products. More diversity means more empathy with different types of people. This matters a lot for us, since so many borrowers in financial distress with whom we engage come from underrepresented backgrounds. We practice what we preach and look forward to continuing to grow and build on our already diverse team.