Location: New York,NY, USA
Role: Audio Visual Technician
Address: 111 West 33rd Street 5th Floor | New York, NY 10120
Working Days: 5 days from office (No work from home)
Field Services Technician AV
We are looking for an experienced and reliable Field Services Technician to join our team and provide excellent customer service and technical support for our client. You will be responsible for installing, configuring, troubleshooting, and maintaining various types of technology equipment in meeting rooms, digital signage, live event streaming, and hoteling systems. You will also use ServiceNow to manage work orders, document processes, and report issues.
To be successful as a Field Services Technician, you should have at least 5 to 10 years of experience in the field, a strong knowledge of Microsoft Teams, Zoom, Workplace by Meta, OBS, and other related software and hardware, and a solid understanding of networking, IP configurations, and IT basics. You should also have excellent communication, problem-solving, and customer service skills, and be able to work independently or as part of a team.
Responsibilities:
o Provide service and customer support during field visits or dispatches.
o Install, configure, test, and troubleshoot technology equipment in ~30 meeting rooms, digital signage, live event streaming, and hoteling systems.
o Handle Microsoft Teams Live Events, Teams meetings, and other online collaboration tools
o Use ServiceNow to manage Incidents/service request, document processes, and report issues.
o Teach customers how to use the equipment properly and answer their questions.
o Follow all company and client policies and procedures and ensure compliance with safety and quality standards.
o Cooperate with technical team and share information across the organization.
o Keep up to date with the latest technology trends and developments.
o This is a five-day work from office role from 9:00 AM to 5:00 PM EST
Requirements:
o At least 10 years of experience as a Field Services Technician or similar role
o Proficient in Microsoft Teams, Zoom, Workplace by Meta, OBS, and other related software and hardware.
o Familiar with SCALA, Crestron, Poly, Huddly, Embrava, Absolute Facility Solutions, Archibus, and other technology vendors
o Knowledge of Microsoft Office 365, networking, IP configurations, and IT basics
o Knowledge of Microsoft windows 10/11
o Ability to troubleshoot technical equipment.
o Excellent communication, problem-solving, and customer service skills
Dress Code: Business Formals/Casuals