Location: New York,NY, USA
A large global law firm is seeking an Audio-Visual Support Specialist to join their team in their New York City office. The function of the AV Support Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction. This position reports to the AV Manager and works directly with hospitality and other client services. The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends and holidays. Daily responsibilities include the below:-Coordinates audio/video calls with vendors, other offices and clients-Operates and supports audiovisual systems-Consults on, analyzes and configures the proper audiovisual components required for each event-Manages, maintains and troubleshoots audiovisual equipment and components-Attends meetings to discuss events and establishes audiovisual needs-Documents and maintains audiovisual requirements per eventProficient, accurate and timely setup, operation, and breakdown of audiovisual equipment-Tracks client support requests and system failures-Escalates complex issues to advance support service teams and vendors-Creates, edits and maintains training materials regarding common operations and support issues-Edits video recordingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
-Bachelor's degree-IT Certifications-Crestron/Biamp/Shure Software knowledge-High school diploma or GED-2+ years of audio-visual experience with an emphasis in conference room support-Experience with Microsoft Office, computer hardware, software support, switches, basic wireless networking & troubleshooting skills, and Windows-Experience with Video Matrix Systems and AV switchers-Experience with any of the following: Audio & Video/Digital audio/playback/record systems, Video Wall Management & Calibration, Video editing software, Advanced Lighting (Dimming and Lighting Controls), Power Speakers, Channeling of microphones, Wireless, Handheld, Lavaliere Microphones, Push to Talk Systems, 4 -24 Channel Mixers, Broadcast camera set-up, Basic Electrical and Power Distribution, IP Addressing