Job Description Summary:Fenwick is seeking an Audio/Visual Support Specialist who will be responsible for all aspects of audio/visual equipment including design, setup, preventive maintenance, troubleshooting and end-user support. The Specialist will oversee the daily schedule of all audio/visual setups and staff projects with the appropriate IT Support Analysts. This position will also support the investigation and diagnosis of incidents related to audio/visual issues as escalated by Service Desk team and/or personnel.
Job Description:- Responsible for the management of audio/visual equipment and all related functions.
- Preventative maintenance of audio/visual equipment, including but not limited to:
- Software/firmware updates to videoconferencing units
- Consulting with 3rd party support on hardware upgrades
- Integrating new equipment into existing conference rooms
- Oversee the setup for all internal meetings/videoconferences: set up laptops for presentations and conferences.
- Troubleshoot computer and videoconference equipment if malfunctions occur.
- Setup, video record and edit events as assigned by management.
- Collaborate with other members of the IT team, especially Service Desk staff to resolve tickets/issues.
- Collaborate with the Facilities, Marketing, Professional Development, and other departments on set up for conferences and meetings as required.
- Provide computer, network, and software support to the end-user community via telephone, email, remote access, or in-person.
- Install application software based on corporate standards and end-user requirements.
- Record activities in the firm ticketing system.
- Performs other related duties and as assigned.
Desired Skills and Qualifications:- Strong communication and interpersonal skills - the ability to communicate with internal and external clients effectively in person as well as verbal/written in a courteous and tactful manner.
- Possess exemplary customer service skills to provide white glove support to internal and external clients.
- Ability to work with a variety of videoconferencing equipment, computer desktop and notebook hardware, including laser printers, flat panel monitors, cabling and connectors for networking and peripherals.
- Diagnose and repair videoconferencing and computer hardware by contacting the vendor when necessary.
- Ability to work in a fast-paced environment while multitasking and organizing tasks based on priority and urgency is key.
- Strong knowledge of desktop applications from the Microsoft Office family and Windows 11.
- Strong video editing and AV coordination skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to quickly learn and support new technologies.
- Manage confidential information.
- Ability to function in a team environment.
- May perform other duties as assigned including travelling to other offices to cover absences or relief to equalize peak work periods or otherwise balance the workload.
- Must be able to work a flexible schedule , sometimes on short notice, including overtime, early mornings, evening, and weekends as necessary to meet client and firm needs.
- Must have a can-do work style and excellent follow-through skills.
- Must be proactive and an independent thinker.
Reporting to the IT Service Manager, the ideal candidate will have 3+ years of experience in an AV and/or computer service role dealing directly with end-users; 3+ years of experience using computer hardware and software focused on Microsoft technologies. Bachelor's degree in IT or relevant field preferred.
Benefits and Compensation Details:At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing.The anticipated range for this position is:$74,000 - $98,750Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.