Overview:
The Room Attendant is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner, turning down guest beds. Duties include guest service, vacuuming, making beds, replenishinglinens, and cleaning rooms, halls,bathrooms and delivering any other needs of the guest.
Responsibilities:
- Clean rooms according to assignment sheet priority; update assignment sheet during shift.
- Turn down rooms according to assignment sheet priority, update assignment sheet during shift and or upon request
- Service first any late departure rooms or any rooms as per requested.
- Promptly answer the designated pager.
- Refresh guest rooms, including turning down bed, emptying trash, refreshing ice bucket and glasses, linen/towels, cleaning bathroom, replacing amenities, adjusting drapes, and lighting, and placing bathrobes and slippers, according to turndown sequence.
- Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
- Promptly answer the designated pager.
- Strip rooms
- High dust including vents
- Make sofabed / rollaway bed / crip
- Stock/ replenish complimentary water for guests
- Self-inspect rooms
- Follow Lost and Found SOP and turn in all items to Security
- Place HotSos order for any damaged, broken, and non-functioning items
- Service first any rooms as per requested or directed by the Floor Manager and Office coordinator.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
- Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
- Clean rooms according to full room cleaning sequence, when required.
- Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
- Deep clean guest rooms according to schedule.
- Remove In Room Dining trays/tables from guest rooms and corridors.
- Ensure all equipment in guest room is in working order and all amenities are free of damage,
- Deliver and remove cribs and rollaway beds.
- Clean vacuum cleaners daily.
- Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
- Knowledgeable of housekeeping etiquettes per SOPs.
- Clean and replenish Lavazza coffee machines in guest rooms.
- Remove and replace dirty glasses from the rooms as needs.
- Use correct cleaning chemicals and microfibers clothing for designated surfaces according to company standards.
- Inform your manager and log immediately of any lost property items found.
- Understand the DND, late service and refuse service procedures and Reported to the Floor Manager and Office coordinator.
- Report immediately any damages or maintenance issues.
- Liaise with the houseman regarding what linen and equipment is needed in the pantry.
- Bring reject or abused linen to the attention of the floor manager.
- Report any guest request of preferences to the Floor Manager.
- Check just before end of your shift if any rooms request services.
- Clean just before end of your shift your housekeeping mobile cart.
- Maintain and clean housekeeping closets before finishing your shift.
- Maintain clean your housekeeping mobile cart
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
- Take initiative and offer assistance throughout the property.
- Operate ethically to protect the Hard Rock brand.
- Utilize programs designed to help Save the Planet.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to employees, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests and Reported to your Floor Manager or office coordinator.
- Maintain confidentiality of guest, employee, and company information.
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Secondary school degree preferred and/or previous work experience in service for at least 1 year.
SKILLS
- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read, comprehend, and write simple instructions, short correspondence and memos.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.
PHYSICAL DEMANDS
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
ADDITIONAL REQUIREMENTS
- Understanding of lifestyle hotel products and guest services.
- Ability to work evenings, weekends, and holidays, as needed.
Additional Details:
- For this New York, New York United States-based position, the expected hourly base salary is $28.40-$37.87.
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