Location: New York,NY, USA
**Job**
**Assistant Manager, IT**
Posted by | New York, NY **Assistant Manager, IT**
New York, NY On-site A Better Chance is the preeminent national resource for identifying, recruiting and developing leaders among young people of color throughout the United States. Through its historic, signature program, the College Preparatory Schools Program, A Better Chance has placed more than 16,000 middle, junior and high school students in some of the nations finest college preparatory schools, both private and public.
**POSITION SUMMARY**
The Assistant Manager, Information Technology is responsible for supporting the management and workflow of the National Headquarters Office. This includes undertaking a variety of office support tasks, providing and managing IT support and ongoing expense and vendor management processes.
**REPORTS TO**
Director of Finance and Administration
**PRINCIPAL RESPONSIBILITIES**
Office Management (20%)
Work with Building Management, the Executive Assistant and Director of Finance on office services and requests including:
* Advising the Director of Finance on needed services, identifying possible vendors and negotiating contracts
* Support the Director of Finance in the management of Purchase Order system and purchasing processes
* Backup support for the Receptionist and Front Desk
* Receive, forward, and send mail or packages as necessary
* Manage office day-to-day by organizing and improving office operations and procedures
Information Technology (80%)
Work directly with Managed IT Vendor and Management to establish and direct the goals, policies and procedures for the organization's information technology function including:
* Primary IT support specialist and user administrator: Coordinates internal technology requests and liaise with IT Vendor for information technology services and support; Onboarding/Offboarding users; Providing direction to staff; User account and database administration (Blackbaud Raisers Edge & Financial Edge NXT, Papersave, Apricot, etc)
* Serve in an advisory capacity to the Director to Finance on all IT related matters and needs for the organization
* Collaborating with departments to analyze their information technology needs
* Identifying trends and issues related to information technology and develop strategies for better workplace efficiency and goal achievement
* Creating, organizing, and leading trainings, presentations, and demonstrations for staff for all technology needs
* Creating and Implementing IT Manuals, Knowledgebase and Best Practices
* Researching and testing technology for possible future applications to increase organizational productivity and efficiency
* Maintain inventory of hardware, software and office equipment
* Identify and manage contracts with external technology and equipment vendors
* Special projects as needed
Other duties as assigned, including participation in A Better Chance organizational and programmatic efforts
**REQUIRED QUALIFICATIONS**
* 1-3 years of experience in supporting a face paced office and providing IT support
* Degree in Information Technology, Engineering, Mathematics or other related field
* Self-motivated, flexible, overly organized, and able to work in a fast-paced environment with constantly changing priorities
* Ability to maintain work flow on several projects simultaneously
* Knowledge of MS 365, Azure and Internet savvy
* Efficient and courteous telephone skills
* Good interpersonal skills, ability to work with individuals at various levels
* Good problem resolution and negotiation skills
* Experience with office systems (e.g., document management, filing, etc.)
* General understanding of nonprofit sector and youth and education-related environments
**PREFERRED QUALIFICATIONS**
* 5 years of experience in Office and IT support and management
* Efficient self-starter; takes initiative
* Some knowledge of Purchase Order and Financial Systems
* Understanding of Budget Management
* Some coding experience and knowledge of computer languages
* Service-oriented listener who can process information and respond in an appropriate manner
* Demonstrated ability to maintain a high level of professionalism and confidentiality
A Better Chance, Inc. is proud to be an Equal Employment Opportunity. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
**Education**
2-Year Degree Required **Benefits**
A Better Chance offers a competitive salary and a robust suite of benefits including Health/Dental/Vision, EAP, paid time off, professional development opportunities, snacks, food service, 3% 401K employer contribution, commuter benefits and the opportunity to work with talented, smart, and passionate professionals.
A Better Chance offers a competitive salary and a robust suite of benefits including Health/Dental/Vision, EAP, paid time off, professional development opportunities, snacks, food
**Location**
On-site 253 West 35th Street, New York, NY 10001, United States