Location: New York,NY, USA
**Assistant Manager, Forms**
at FreedomCare New York, NY (or) Lake Success, NY Join our team and make a positive impact on the lives of others! We are looking for an Assistant Manager for our Forms team. Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. Were the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
* Here For You (An attitude of service, empathy, and availability)
* Own It (Drive and ownership)
* Do the Right Thing (High integrity)
* Be Positive (Great attitude and a can-do positive approach to challenges)
**Department & Position Overview:**
The Assistant Manager of Forms in our Intake department will have the opportunity to build, streamline and manage new processes that create operational efficiencies to our patient and caregiver experience. The (role) will work with salesforce developers and business partners to take decisions of software solutions, organizational structure, and workforce management. This is an exciting opportunity to lead a newly centralized team.
**First 30 days:**
* You will gain an understanding of the patient experience and forms processing and procedures across the organization through an extensive 2 month training.
**First 60 days:**
* You will create a centralized Forms team and assess the staffing needs for this team. All team-specific forms teams will join the Central Forms Team to use the new system and provide feedback for areas of improvement.
* Train new and existing new employees on new and improved forms processes
* This role will work on maintaining the team and system to ensure quality and service standards are being met, through audits, continued education, and collaboration with internal and external stakeholders
**First 90 days:**
* Partner with salesforce developers to build a systematic process of how patients and caregivers are notified about the need for additional paperwork and how that paperwork will be processed and logged in our internal systems.
* Meet with health plans to understand open communication and understand optimal solutions upload and best response times.
**Ideal Candidate Will Possess:**
* Strong attention to detail; excellent time management and organization skills
* Experience in process improvement - experience streamlining processes to enhance efficiency
* Excellent technology skills in salesforce
* Excellent communication skills
* Passion for exceptional customer experience
* Ability to lead a team and create new processes for a newly formed department
This role is based out of one or both of our two main offices in New York, NY or Lake Success, NY. For now, we are entirely remote until it is completely safe for our employees to be back in the office.
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
*At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*
*#INDLV*
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