Do you have a passion for 5-star hospitality?
Are you motivated to lead a team that produces truly memorable guest experiences?
If you answered yes to these questions apply today to join the Firmdale Hotels New York team as an Assistant General Manager, who will be responsible for creating personal experiences for all guests by setting the tone with extensive individual guest interaction.
Reporting to the Crosby Street Hotel General Manager the Assistant General Manager:
- Has a genuine passion for guest service and building relationships.
- Initiates and builds guest satisfaction initiatives.
- Provides coordination with all departments to follow up and ensure service is delivered to standards and according to guest specifications.
- Assists the General manager in directing and leading, training and developing a high performing hotel management team that maintains the highest level of personalized service.
- Assists the General manager in directing and leading, training and developing a high performing hotel management team that maintains the highest level of personalized service.
The Assistant General Manager Brings the Following Talent and Experience to the Role:
- 5+ years of Front of House Management experience, preferably at a 4- or 5-star hotel.
- Proven success in creating outstanding guest services.
- Proficiency with using guest registration and reservation systems to maximize the guest experience.
- A track record of leading a team to consistently delivery exceptional guest service.
- A BA/BS degree in hospitality, business a related field or a career path of internal growth in hospitality.
- New York City Fire Safety Director Certification preferred.