Manage all aspects of the day-to-day operations of the clinical services, including clinical and administrative supervision of Licensed Practical Nurses and Certified Medical Assistants. Scheduling patients, and monitoring patient flow.
Responsibilities:
- Recruit, hire, on-going training and supervise (clinically and administratively) all clinical support staff.
- Oversee all daily operations within the departments and report any unusual occurrences and problems to the Medical Director and Administration in a timely manner.
- Monitor patient flow and nursing/practitioner workload to ensure productivity of staff, quality of care, and patient satisfaction.
- Triage patients requesting to be seen on a walk-in basis to determine which must be seen by a practitioner that same day.
- See appropriate patients on the RN schedule i.e. vaccine only visit, teaching visit and triage.
- In absence of LPN/MA, prepare exam rooms, procedure room, equipment and assist providers as needed.
- Collect, perform and obtain laboratory and waived tests/results as ordered.
- Administer prescribed medications and treatments; utilizing standing orders when appropriate.
- Provide patients and families with appropriate education and advocacy.
- Develop, implement and monitor support staff schedules to facilitate the smooth functioning of each site.
- Respond to patients family complaints and inquires; direct patients to the appropriate practitioner, department or referral source.
- Coordinate clinical activities of the all present and future grant programs applicable to the site.
Qualifications:
Minimum Experience and Skills Required:
- Two (2) years of experience in ambulatory setting (i.e. emergency room, clinic, or health center).
- Supervisory experience.
- Proficiency in Electronic Health Record Systems.
- Computer literacy in a Microsoft environment: MS Outlook, Word and Excel.