Job Type Full-time Description Overview of the Role The Asset Recovery Specialist will preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. The Asset Recovery Specialist should be self-motivated, detail-oriented and possess strong problem-solving skills. This position requires excellent communications skills, the ability to negotiate with a high degree of tact, the ability to build trust as well as support other member service functions as needed. Requirements Asset Recovery Specialist Responsibilities
- Daily processing of Overdraft Protection reports, including placing calls to relevant members and sending appropriate notices as well as complete other overdraft protection duties as required
- Assist with Asset Recovery functions including, but not limited to: sending out collection letters, interacting with attorneys, and initiating repossession orders
- Make outbound collection calls to assigned delinquent accounts, correspond with members via letters and emails to encourage payment of assigned delinquent accounts
- Take inbound calls from members that need assistance with making payments and motivate/influence members to bring their loans current by obtaining promises to pay
- Process and post incoming mail as it relates to Asset Recovery
- Scan Asset Recovery documents into the data processing system
- Maintain accurate notes for files and reports on collections activity
- Perform various clerical duties, including filing
- Perform other related duties as assigned
Asset Recovery Specialist Expectations
- Process Asset Recovery documents within the prescribed time frame
- Provide support within the Asset Recovery department as requested
- Assist in the maintenance of minimal delinquency rates
- Ensure accuracy with all related functions
- Provide superior member service at all times, including proper phone etiquette, ensuring member confidentiality and going above-and-beyond to make the member experience at GPO of the highest quality.
- The ability to multi-task and excellent verbal and written communication skills
- Keep the department supervisor informed regarding key department issues
- Effectively communicate within the department to ensure the flow of ideas and information
- Exercise sound judgement when making decisions as they relate to position duties and the credit union's policies and procedures
Asset Recovery Specialist Qualifications
- One to three years of collections or similar experience. Experience in legal or banking fields a plus.
- A notary public license is preferred but not required
- A high school education or GED
- Must have excellent communication and customer service skills
- Must be proficient in Microsoft Office Suite, calculators and other data processing equipment.
Asset Recovery Specialist Physical Demands
- Sitting for prolonged periods of time
- Frequent computer usage and screen time
- Frequent typing and use of fine motor skills
Actual compensation rate will be determined based on relevant experience. Salary Description $18.47-$22.46 per hour