Location: New York,NY, USA
**Artist Support Specialist**
* New York, NY, USA
* Full-time
**Company Description**
As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have about their service.
**Job Description**
o Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services
o Resolve issues and questions customers have about TuneCore products and services
o Work within TuneCores administrative system to update and correct account issues; cancel account content as needed
o Product account management
o Provide reporting on customer and product issues
o Work with a team on special projects as needed
o Report technical and communication issues to better service TuneCore artists
o Perform other duties as assigned by management
o Work on a flux schedule to provide support for our artists over weekend hours.
**Qualifications**
At least one year of experience working in an office and/or customer service
BA/BS preferred
Strong communications skills: written, verbal, and interpersonal
Working knowledge of Mac and the Microsoft Office Suite
Understand the importance of good customer service in-person, via telephone, and via email
Manage time effectively and prioritize workload
Ability to work well independently, and as part of a team
An understanding of the digital music industry
Fluent in English, Spanish, French, German and/or Italian
Experience with Zendesk a plus
* BS/BA degree
**Additional Information**
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.
All your information will be kept confidential according to EEO guidelines.
Artist Support Specialist
* New York, NY, USA
* Full-time