Arena Guest Services Supervisor (Part Time) - Madison Square Garden
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**Arena Guest Services Supervisor (Part Time) - Madison Square Garden**

CAROUSEL_PARAGRAPH

* 14176

* New York, New York

* Venue Management

* Part Time

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The MSG Arena Guest Services Supervisor will be accountable for providing an exceptional guest experience throughout the customer seating area of the MSG Arena by leading and directing front line colleagues (Ushers & Ticket Takers, Guest Experience Rep's, Elevator Operators & Event Office Administrators). The role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

**Specific Functions/Activities** **SUMMARY:**

* Demonstrate a positive attitude and operate with high energy throughout the entire shift while being accountable for daily supervision and leadership of front-line Guest Services employee groups.

* Ability to work collaboratively with Security and other departments throughout their shift.

* Provide consistent, fair and timely feedback to Guest Services employee groups through various methods (i.e. checklists, coach/council, one on one).

* Manage the content and delivery of pre-shift meetings.

* Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experience.

* Demonstrate the ability to document incidents (both guests based, and employee based) that can be used in cross company reporting.

* Highly responsive to emergencies in a fast paced, time sensitive environment.

* Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.

* Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary.

* Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and Sharepoint.

**QUALIFICATIONS:**

* The ideal candidate will have a minimum of 2-3 years Supervisory experience, and/or knowledge in union work groups, events, sports, theatre operations, within an entertainment venue or hospitality field.

* Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

* Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.

* The ability to disseminate information to large groups of individuals.

* Demonstrated experience completing reports and documenting staff performance is essential.

* Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship.

* Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.

* Comfortable with managing conflict with a non-biased demeaner and responding to customer and/or employee problems with a sense of urgency.

* Ability to demonstrate success in managing multiple tasks while under tight deadlines

* Ability to maintain certification in T.E.A.M alcohol management training.

* Experience motivating and encouraging exceptional performance and a true passion to uplift the human spirit.

* Demonstrated experience coaching, mentoring and developing staff to perform at high levels.

**S** **UPERVISION:**

* Ushers, Ticket Takers, Guest Experience Rep's, Elevator Operators & Event Office Administrators.

**SPECIAL REQUIREMENTS OF THE JOB:**

* General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, working in inclement conditions, lead and assist in evacuation of guests and staff, ability to walk up and traverse down stairs, bending and constant motion is often required.

* Must be willing to travel to other company locations as needed.

* Ability to work a flexible schedule including nights, work weekends and holidays.

**About Madison Square Garden Entertainment Corp.**

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New Yorks Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production the *Christmas Spectacular Starring the Radio City Rockettes* and through Boston Calling Events, produces the Boston Calling Music Festival. The Companys two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathdrale, Hakkasan and Omnia. More information is available at .

**We invite you to create an exceptional career at MSG**

At MSG, we recognize the importance of upskilling employees talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees is a top priority here.

**We value diversity and are looking for extraordinary employees of all backgrounds**

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.