Location: New York,NY, USA
**Applications Support Specialist**
**Posted on:** Jan 6, 2022
**Office:** New York
**Department:** Information Technology
**Type:** Business Services
As a member of the Applications group, the Applications Support Specialist contributes to the support, expansion and maintenance of the Firms IT desktop and end user software application environments to ensure its successful and stable operation. The Application Systems Analyst works with practice groups and administrative departments configuring, integrating, supporting and maintaining third party applications. The Application Systems Specialist works closely with attorneys, legal and administrative staff, system administrators, and the IT department. The position serves as second level support to the Information Systems Help Desk, Deskside Support and IS Operations.
Reports directly to the Manager of Applications. The Applications Support Specialist must interface effectively with all levels of the user community including attorneys, paralegals, administrative professionals and secretaries. Contact with the user community includes instruction, troubleshooting and individualized support. Additionally, the Applications Support Specialist may coordinate different aspects of projects with other members of the Information Systems Department, and maintain close and continuing contact with vendors and technical experts. Applications Support Specialist provides expert assistance to end users in all offices both domestically and internationally.
**Duties & Responsibilities****:**
* Evaluate, install and maintain third-party software applications specific to a particular practice area or department. Communication with and training for end users may be involved.
* Implement solutions in a timely manner, adhering to deadlines and communicating impediments to meeting them.
* Support for Firms laptops, including software installations when required and high level troubleshooting.
* Participate in specific Firm-wide software rollouts and upgrades, including testing, piloting, troubleshooting and supporting during and after rollout. Communication with and training for end users will be involved. Monitoring feedback and resolutions with the senior engineers will be essential.
* Help maintain the IS Knowledge Base and Desktop Working Group Sharepoint site with known resolutions to problems.
* As needed, perform upgrades, as well as implement solutions and apply fixes during off hours, so as to minimize impact to users.
* Configure, support and troubleshoot home computers and personal laptops for Firms attorneys.
* Assist in the development and maintenance of documentation for end-users, Help Desk and IS Operations.
* Serve as second level support to Deskside Support, Help Desk, IS Operation and other groups and departments as required. This includes consulting with helpdesk on steps to take while troubleshooting issues and/or working directly with attorneys and staff.
* Train the IS Technical Trainer and Team Lead Help Desk Analyst in new applications that are specific to certain departments, and all remote access.
**Qualifications:**
**Education**: Minimum Bachelors degree in Computer Science or comparable experience.
**Experience**: Minimum of three years experience with application systems.
**Skills and Abilities**: The individual must have excellent systems analysis skills; a clear understanding of the client/server concept and relational database design; and an understanding of the interdependence of programs. He/she must possess excellent communication skills, both oral and written, and the ability to research, visualize, describe and develop solutions for both management and end-users. The individual must be able to work effectively with minimal supervision on multiple projects, reprioritizing as necessary.
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