Location: Bedminster,NJ, USA
Position: Application Support
Local: Bedminster, NJ
W2 ONLY
TELECOM experience IS A MUST
Our team is looking for an engineer for our internal Modem diagnostics application and post processing (VZ Internal Tool) application customer support with telecom terminology and technology knowledge. We are looking for an engineer to support our growing team with customer support for our application to validate, evaluate and access the feedback requirements and issues customers are reporting. This engineer will do tier 1 support and marketing content creation with to help our customer by gathering customer feedback, requirements and issues to evaluate the priority and urgency and communicate to internal developer team into Jira system to follow up with various cross functional teams. Ideal candidate does require to have basic 5G NR SA, NSA and LTE KPIs and features knowledge and willing learn the newer technologies to convert that technological task into creating a user story for marketing materials for users. This role will be responsible for planning, developing, executing and creating marketing content for our application with new telecom features and services. The individual will collaborate with various teams across internally and externally to identify the impacts of test requirements and improve the overall quality of the final deliverables. As a technical expert, this person will possess strong communication skills and will be expected to partner with business and technical groups in order to anticipate the effects of testing and bring timely resolution to critical issues and to contribute towards the team's continual process improvement. Engineer will also provide industry knowledge regarding test strategy development, test R&D activities, and technical support when applicable.
Qualifications:
Education, Experience Requirements: