Location: New York,NY, USA
Date Posted: 05/07/2024
Hiring Organization: Rose International
Position Number: 463639
Job Title: Application Support Analyst
Job Location: New York, NY, USA, 10013
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 12
Min Hourly Rate ($): 70.00
Max Hourly Rate ($): 80.00
Must Have Skills/Attributes: PERL, Python, ServiceNow, SQL
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client s business needs and requirements. **
The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms. It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.
The Application Support Analyst requires good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.
Qualifications:
Excellent problem-solving skills and the ability to troubleshoot complex technical issues
Experience in Production support or software development for 5-8 years, preferably in the fintech industry
Experience in ITIL would be beneficial
Experience in a demanding environment, working to strict deadlines
Experience in a service-based environment would be beneficial
Experience in analyzing and solving problems
GMI, AS/400 and System 36/RPGLE.
Strong SQL knowledge and query writing
ITRS, ServiceNow
Nice to have: Python, Perl, and or Scripting skills
Application Support Analyst Responsibilities:
Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
Configuring and maintaining the GMI system, including testing and implementing system changes and updates
Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
Monitoring system performance and identifying opportunities for improvement or optimization
Developing and maintaining system documentation, including procedures and user guides
Participating in system testing, validation, and implementation projects
Providing training and support to GMI users, including new employee onboarding and ongoing training and development
Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures
Work with the Development and Release teams to ensure robust software implementations.
Create innovative solutions and proactive approaches to optimizing processes
Effectively communicate issues and status updates with business users, second level support, and development teams
Additional Requirements:
Ability to communicate well at all levels
Strong organizational skills
Self-motivating
Ability to work in a team environment
Ability to learn new skills quickly with little supervision
Possess strong communication skills, in both verbal and written format
Well organized and able to multi-task
Planning, delegation, multi-tasking, and prioritization skills
Team-oriented with a collegial approach to addressing challenges
Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness
Willingness and proactivity to take ownership of issues and see them through to resolution
Desire, and proven ability, to constantly improve technical environments and platforms
Must have strong attention to detail and not be willing to settle for a job half done
Be flexible to react to situations within the production support environment
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.