Application Support Analyst
: Job Details :

Ensures specialist knowledge of operating systems, devices, applications and softwareProvides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidentsManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateCreates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques.Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements.Ability to manage code migration, document configuration changes, and monitor performanceAbility to provide front-end support to internal departments and web-based clients.Advanced proficiency in determining the causes of application errors and repairing them.Work with appropriate teams to plan for and execute routine application support/maintenance activitiesAdhere to all documented Incident, Service Request and Problem Management processes Repair Application Software code, and correct any Incidents, Problems and/or Application Software defectsRestore Services and resolve Application Incidents and Problems that require database, Application code and/or operational modificationsCoordinate with 3rd Party Suppliers that have responsibility for Incident and Problem resolution related to their developed application softwareUpdate user, system, and operations documentation based on the Incident or Problem and error correction as necessarRequirementsStrong knowledge is Application Support and MaintenanceTechnical Support knowledge with ITIL Service Management processSoftware Programming and scripting experience in ColdFusion C#, .NET, Python, ColdFusion, Oracle PL/SQL and Windows/Linux scriptingExperience as application developerIn-depth knowledge of programming for diverse operating systems (Windows & Linux) platformsExcellent understanding of software design and programming principles