Location: New York,NY, USA
**Application Production Support Specialist**
**Job Number: 21-10946** Start your career in the Financial Services Industry. Eclaro is looking for an **Application Production Support Specialist** for our client in **New York, NY**.+ Ensure that the global business teams receive timely and effective support for any application support requirements, including incidents caused by or requiring assistance from technology teams
+ Coordinate technology activities including requests for change, disaster recovery testing, and delivery of bug fixes
+ Understand and conform to published Technology Support process documentation relating to the recording of incidents, problems, changes, and service requests
+ Know and conform with Incident, Problem, Change, and Request management processes across Technology Support Americas
+ Drive major incidents resolution and problem management follow-up effectively through engagement of multiple teams within and outside the Bank
+ Coordinate release deployments and major infrastructure delivery
+ Strengthen Disaster Recovery/BCM planning and execution
+ Continuously look for opportunities to increase efficiency within the team
+ Plan and execute continuous improvement plans with a clear status update to management
+ Drive best practices within the wider production support team
+ Own and define roadmap for monitoring and automation requirements of the platform
+ Ability to work alongside a global team with staff spanning across multiple time zones
+ Motivate staff towards a common goal
+ Raise awareness and understanding of the Group's business strategy and model appropriate to the role
+ Develop a fruitful relationship with regional managers of staff in the matrix reporting line
+ Contribute to the wider Production Support's strategy
+ Lead by example and build the appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners
+ Understand and conform to published Technology Support process documentation relating to the recording of incidents, problems, changes, and service requests
+ Apply skills and experience to minimize and proactively mitigate any technology issue that might arise within the remit of Technology Support
+ Ensure all staff adhere to a full understanding of the risk and control environment in areas of responsibility
+ Act quickly and decisively when any risk and control weakness becomes apparent and ensure it is addressed within an appropriate timeframe and escalated through the relevant committees
+ Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group remaining within risk appetite
+ Identify, track and drive resolution of risk & control breaches
+ Raise awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
+ Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Client. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
+ Be the gatekeeper for production changes
+ Assist with the preparation and evaluation of materials for internal or external audits
* Strategy:
+ Produce reporting from metrics that provide the necessary transparency to make informed strategic decisions
+ Manage relationships and contracts with vendors, specifically First Derivatives
* Business:
* Processes:
* People and Talent:
* Risk Management:
* Governance:
* Regulatory & Business Conduct:
+ Display exemplary conduct and live by the Group's Values and Code of Conduct
+ Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Client. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
+ Lead the US, Financial Markets Technology support team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
+ Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
* Key Stakeholders:
+ Provide direct support to the FX, Fixed Income Trading and Sales desks, Quants, and Data Analytics Group
+ Manage the relationship with Sales / Trading / Quants/ Client Services and related business functions
+ Manage the relationship with Development team to drive stability improvement
+ Manage the relationship with other IT stakeholders such as infrastructure groups
+ Have regular interlock sessions with Business and IT stakeholders
* Embed Here for good and Group's brand and values in the eCommerce PSS team
* Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
* Awareness and understanding of the wider business, economic and market environment in which the Group operates
* Subject matter expertise in KDB / Q+
* Strong functional knowledge of Financial FX products like spot, NDF, swaps
* Strong functional knowledge of Financial Rates productions like Bonds, Treasuries etc.
* Strong Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance
* Good understanding in infrastructure setup, O/S memory management, capacity review
* Good understanding in networking concepts and ability to trouble shoot and understand latency issues
* Ability to drive incident bridges by involving all the relevant parties and progressing the issues / outages to closure
* Complete understanding of end to end trade lifecycle
* Very good knowledge of ITRS Geneos
* Ability to own and drive small/ad-hoc project work and deliver to its closure
* Excellent communication (both written and verbal) and analytical skills
* Self-starter, able to self-manage with strong collaboration skills and able to interact effectively with others
* Ability to work under pressure, multi-task and deliver
**Application Production Support Specialist**
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