Location: Uniondale,NY, USA
**Air Import Agent - Customer Service**
* F8, 800 RXR Plaza, Uniondale, NY 11553, USA
* Full-time
**Company Description**
Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employsmore than 18,000 trained professionals
in a worldwide network of over 350 locations across six continents. Expeditors
satisfies the increasingly sophisticated needs of international trade through
customized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight,
customs brokerage, vendor consolidation, cargo insurance, time-definite
transportation, order management, warehousing, distribution and customized
logistics solutions. Expeditors is headquartered in Seattle, Washington.
We believe our employees are our greatest competitive advantage, by focusing on
our values and culture we make Expeditors greatest competitive advantage in
global supply chain services.
**Youd be surprised how far well go for you.**
**Job Description**
**Scope of Position:**
Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department. This position is an onsite position at our Uniondale Location
Hours: Monday-Friday 7 AM- 4 PM
**Responsibilities:**
* Ensure smooth and timely freight process flow
* Input accurate and timely data into operating system
* Track and trace Air Import shipments
* Manage departments shipment exceptions, including shortages/overages/damages
* Work directly with warehouse employees to ensure certain shipments are prioritized, based on department and customer needs
* Ensure timely dispatching of cargo, to meet customers delivery requirements
* Provide transportation and commercial documents to importers customs broker
* Bill clients and vendors in an accurate and timely manner
* Interact with customers with exceptional customer service
* Build and maintain strong relationships with vendors (airlines, trucking, terminals, and others)
* Respond timely to E-mail requests and phone calls
* Understand department process flow, while constantly looking for areas of improved efficiency
* Ensure customers standard operating procedures are being followed and updated in the DLSOP
* Understand and meet KPI standard, as per the companys procedures
* Meet company standard of 52 hours training per year
* Promote compliance by diligently following all company policies and regulations while performing the tasks at hand, with outstanding integrity and pride
**Culture**
* Proactively promote the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
**Qualifications**
* Bachelor degree or equivalent business qualifications.
* Professional oral and written communication skills in English
* Demonstrate exceptional customer service skills
* Organizational skills
**Additional Information**
Relocation expenses/support is not offered for this position
**Job Location**
Air Import Agent - Customer Service
* F8, 800 RXR Plaza, Uniondale, NY 11553, USA
* Full-time