Location: Rochester,NY, USA
Job Details, 2021 Sales Representatives - Rochester, NY **2021 Sales Representatives - Rochester, NY**
**2021 Sales Representatives - Rochester, NY**
locationsUSA Pittsford NY posted onPosted 30+ Days Ago job requisition idR1184655 Please Note: Job cannot be performed in thestate of Colorado, USA.
Job Title:
2021 Sales Representatives - Rochester, NYJob Description
The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.**Essential Functions/Core Responsibilities**
Achieve specific sales targets and maximizing sale opportunities on each and every call
Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, and procedures
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (KPIs)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and sales performance
Answer billing questions by talking through components of customer accounts
**Candidate Profile**
High school diploma with three to six months of sales experience preferred
Courteous with strong customer service orientation
Strong communication and negotiation skills required
Ability to effectively communicate, both written and verbally
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Basic computer navigation skills and PC Knowledge
Tolerance for repetitive work in a fast paced environment
Ability to work as a team member, as well as independently
Dependable with proficient attention to detail
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
Minimum of two years of college education. No prior call center experience is required
Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
High school diploma with zero to six months of sales experience preferred
Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem solving skills
Demonstrate strong probing and problem solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
USA Pittsford NYLanguage Requirements:
Time Type:
locationUSA Pittsford NY posted onPosted 30+ Days Ago locationUSA Pittsford NY posted onPosted 30+ Days Ago ****Mission:****
**We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.**
****About Concentrix:****
**Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!**
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****Company Overview:****
**In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for nearly 750 of the worlds best brands. Concentrix. A passionate company powered by passionate people.**
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.